Feedback and reviews
Ask visitors how their visit went, follow up the low scores, and answer public reviews on Agoo Reviews, where real visits carry the strongest label.
Agoo is in early access. This page describes the feature as it ships to early-access organisations; screens are illustrative.
Agoo has three kinds of feedback, and they never mix:
- Feedback to Agoo is what you and your colleagues tell Agoo about Agoo. It's available now: see Feedback to Agoo.
- Feedback is what your visitors and customers tell you, privately, after a visit or a booking, or from a poster. It's in Console → Feedback now, in early access.
- Agoo Reviews is an open public review site at agoo.reviews, where anyone with a confirmed account can review any business. If you serve the public, your organisation gets a page there after notice. Reading is open now; accounts, reviews and listing open at the public opening.
What we hold to
- One message per visit. A visitor is asked for feedback once, on your channel order, with one reminder at most. If you also turn on review invitations, they're a message of their own, sent once per visit with their own delay and one reminder at most, and anyone can stop either.
- Honest numbers. Every score shows how many answers it rests on and how it was made. Poster answers are reported apart from invited ones.
- Private stays private. What visitors tell you in a survey never feeds your public score on Agoo Reviews.
- No review gating. When you invite public reviews, you invite everyone, whatever they told you privately. You can't choose who is asked by their score.
- The same rules on every plan. Your page, every branch's listing, replies, flags and legal notices on Agoo Reviews are free on every plan. Money buys reach and tools away from the page (more invitations, widgets, insights, AI reply drafts, the API), never a better score, a higher place in search or a different-looking page.
Ask visitors for feedback
Surveys after visits and bookings, posters, questions and channels.
Results and follow-up
Read results honestly, get alerts for low scores and close the loop.
Agoo Reviews
Your public page, its labels, replying and flagging.
Review invitations and tools
Invitations, the review poster, website widgets, insights, AI reply drafts and the weekly emails.
Plans
Feedback surveys published at once are 1 on Free, 3 on Starter, 15 on Growth and unlimited on Pro and Enterprise, with unlimited responses on every plan. What each plan adds (ways to ask, question types, follow-up, AI themes, review widgets and the API) is on the pricing page. Advanced feedback (GH₵99 a month) brings Growth's feedback features to Free and Starter (WhatsApp, a reminder, more questions of your own, conditions and the 0 to 10 and effort scales, routing per site and the host view). With Agoo Reviews, every branch is listed free, and Advanced reviews · 10 places (GH₵99 a month) or · 50 places (GH₵399 a month) gives more branches your plan's review tools; see Agoo Reviews. Feedback posters never count against your tracked QR codes. Messages come from your plan's allowance or your wallet.
Who makes codes
Choose who in your organisation can make QR codes, give them allowances, approve tracked codes before they go live and ask for brand templates.
Ask visitors for feedback
Ask once after a visit or booking, by WhatsApp, SMS or email, or from a feedback poster, with questions built in the form builder.