Go-live checklist

Work through this list in the week before launch. Most items take a few minutes; the tests at the end take about an hour with your front desk and security team. Tick each item off with the person responsible, and keep the list for your next site.

1. Organisation and sitesCopy Anchor Link

• The organisation's display name reads correctly on the kiosk and on a pass (Console → Settings → Organisation).
• Every site has the right address and map pin, placed on the entrance visitors should use.
• Every entrance is set up as a gate, and vehicle gates are marked as such.
• Opening hours are right for each site, including Saturdays and any half days.
• Check-in rules are set per site: whether walk-ins need approval, how long to wait for a host, and the automatic check-out time (Console → Settings → Sites → (site) → Check-in rules).

See Organisation and sites.

2. BrandingCopy Anchor Link

• Logo uploaded, in a version that reads on both light and dark backgrounds.
• Brand colours chosen, and the contrast check passes on every screen.
• Kiosk welcome message written in your own voice ("Akwaaba to Volta Bank").
• A test pass and a test email look right on a phone, and the pass adds to Apple Wallet or Google Wallet.
• On Starter and above, if you want one: your own domain shows Live in Console → Settings → Domains, and a test pass opens on it.

See Branding.

3. Forms and visitor typesCopy Anchor Link

• Each visitor type you need exists and has its own form (Console → Settings → Forms): the built-in ones you use (for example Meeting, Interview, Delivery, Contractor), renamed if you like, plus any you've added. Turn off the ones you don't use.
• You only ask what you need. Every extra question slows the queue.
• Your ID capture policy is set per visitor type: none, typed, photo or scan. A Ghana Card is never photographed (L.I. 2523): with scan its number is read on the device and no picture is kept; otherwise it's typed.
• Every kiosk runs the latest Agoo Kiosk app before 2 November 2026.
• Your privacy notice is published in Console → Settings → Documents, and NDAs, waivers or site rules are attached to the visitor types that need them (Pro and Enterprise). See Documents to sign.
• Visitor types have the pass rules you want by default: daily hours for contractors, single use or gates where they matter. See Multi-day passes and pass rules.
• Someone has completed each form on the kiosk from start to finish.
• If you use self check-in from posters, it's turned on for the right sites, the posters are up, and someone has checked in from each one on their own phone.
• If you take parcels, the deliveries settings say who gets a parcel nobody is named for, what collecting takes and how often people are reminded; kiosks that take parcels have the Delivery button on, and a drop-off poster is up where couriers arrive if you use one.
• If you take requests to visit, they're on for the right sites, the visitor types people may choose are open for pre-registration, and someone has asked to visit a colleague and been approved.

See Forms and fields.

4. Notifications and SMSCopy Anchor Link

• The notification order is set: push in the Workspace app always goes first, then your order of WhatsApp, SMS and email if the push doesn't reach the phone in time (Console → Settings → Notifications).
• You've decided whether the app's notifications show visitors' names on locked phones (Console → Settings → Notifications → The Agoo app).
• Quiet hours suit your working day.
• If you want your own SMS sender ID (up to 11 characters, such as "VoltaBank"), you've asked Agoo's team for it and it's approved. Approval is done by the mobile networks and can take several working days, so start early. Until it's approved, messages go out under Agoo's sender ID.
• You have enough SMS and WhatsApp credits for launch week, or a wallet top-up (Console → Settings → Billing).

See Notifications and SMS sender ID.

5. PeopleCopy Anchor Link

• Every host is in Console → People, at the right site, with a mobile number.
• Hosts have accepted their invitation (nobody shows as Invited).
• Hosts, the front desk and security have installed Agoo Workspace, allowed notifications, and sent themselves a test from Account → Notifications.
• Receptionists, security leads and guards have the right roles and sites.
• People who have left are deactivated.

See Invite your team and Host approvals.

6. Devices and printersCopy Anchor Link

• Every kiosk is paired to the right site and gate, with a clear name ("Lobby iPad").
• Each kiosk is locked to Agoo (Guided Access or screen pinning) and has a device PIN.
• The screen never sleeps, brightness is high enough for the lobby, and the device is on its stand and charging.
• A kiosk in a computer's browser is full screen or in the browser's kiosk mode, has the camera allowed if you use it, and has a device PIN.
• Guard devices are in guard mode and each guard can sign in.
• Console → Devices shows every device as online and recently synced.

See Pair a kiosk, Set up a kiosk on a computer and Badge printers.

7. Wi-Fi and offline testCopy Anchor Link

Do this with the receptionist watching, so they know what offline looks like.

• The kiosk is on a reliable Wi-Fi network, or a mobile data connection, and you know who to call when it drops.
• Turn off the Wi-Fi (or unplug the router). Check in two test visitors on the kiosk. The kiosk shows it's offline and keeps working.
• Turn the Wi-Fi back on. Within a minute or two, both visits appear in Console → Visitors with their original check-in times.
• Unplug the kiosk's charger for ten minutes and check the battery level in Console → Devices.
• The router and the badge printer are on a UPS or inverter, if you have one.

See Offline mode.

8. PrivacyCopy Anchor Link

• Your privacy notice is published and shown at check-in (Console → Settings → Documents), and your Data Protection Commission number is in Console → Settings → Organisation.
• Retention periods are set for visitor records and ID images (ID photos are deleted after 1 day unless you choose otherwise, and after 30 days at most), and for parcel photos if you log parcels (90 days unless you choose otherwise).
• Only the roles that need it can see visitor photos and ID details.
• Someone is named to handle requests from visitors who ask to see or delete their data.

See Data protection.

9. SecurityCopy Anchor Link

• The watchlist has the entries your security lead wants screened, each with a reason (Growth and above).
• Everyone who acts as a marshal has Agoo Workspace and knows where people gather (muster points and marshals per site in Agoo are planned).

See Watchlist.

10. Staff briefingCopy Anchor Link

Brief each group for 10 to 15 minutes before launch day.

• Receptionists: checking people in by hand, the live register, a visitor with no phone, what to do when the kiosk is offline, logging a parcel and handing one over with its code.
• Guards: guard mode, scanning passes, logging vehicles and parcels, calling the host, checking people out at the gate.
• Hosts: inviting guests from the Workspace app, approving arrivals, checking their visitors out.
• Everyone: where the kiosk is, and that visitors no longer sign the paper book.
• A notice at reception tells visitors how to check in.

11. Final testsCopy Anchor Link

• End-to-end visit: invite a colleague, they check in with their pass, the host approves from their phone, they check out at the gate.
• Walk-in: a colleague who wasn't invited checks in on the kiosk, and the host's alert arrives.
• No answer: the host ignores the alert, and after the site's wait time the visit is flagged at the top of Visitors → On site for reception.
• A parcel: log a test parcel for a colleague, check their phone shows it with its code, and hand it over with the code.
• Roll-call drill: with a few test visitors on site, start a roll call, mark people safe, and close it.

See Roll call.