Reporting a form and your data
For anyone who answers a form on Agoo Forms. Report a form that looks wrong, and ask its maker for a copy of your answers, a correction or deletion, with the dates they must answer by.
Agoo is in early access. This page describes the feature as it ships to early-access organisations; screens are illustrative.
Every form on Agoo Forms has two links at its foot: Report this form and Your data. You need no account for either.
Did a form ask for a PIN or a password?
Agoo Forms never asks for your password, your PIN (a Mobile Money PIN included), a one-time code or your card's number. If you typed one into a form, change it now and tell your bank or network. Then report the form.
Report a form
Choose Report this form
It's at the foot of the form.
Say what's wrong
Pick the closest reason:
| Reason | For a form that… |
|---|---|
| Scams and fraud | tricks people out of money or information: fees before a job or a loan, fake prizes |
| Asking for passwords and payment details | asks for a password, a PIN, a one-time code or card details |
| Pretending to be a bank, network or government | looks like it comes from a bank, a mobile network, a government body or Agoo, but doesn't |
| Impersonation | pretends to be a person or an organisation it isn't |
| Harassment | targets, threatens or humiliates someone |
| Hate | attacks people for who they are |
| Child safety | puts a child at risk in any way |
| Sexual content | shows or asks for sexual content |
| Threats and incitement | threatens violence or urges others to it |
| Illegal and regulated goods | sells or offers things that are against the law |
| Collecting sensitive information unlawfully | asks about health, religion, ethnicity, politics or the like with no good reason |
| Private information | exposes someone's private details, such as their address or phone number |
| Spam and manipulation | is spam, or tries to game people |
| Something else | breaks the rules in another way |
Add a note if it helps (up to 1,000 characters), and, if you'd like to hear what happens, your email address.
Send it
A person on Agoo's safety team looks at the form. A report about a child's safety, or several people saying a form is after passwords or payment details, stops the form taking answers while they do.
The form's maker is never told who reported it. If you gave your email address, we write once with the outcome, then forget the address. Once you've reported a form, there's no need to again while Agoo's team is looking at it; if it's urgent, write to agoo@ardentafrica.com.
Ask about your data
The person, team or organisation named on the form received your answers and decides what they're for, so they answer requests about them. Your data sends your request to them.
Choose Your data on the form
The page says who made the form and what Agoo keeps. It works for any form, even one that's closed or taken down.
Confirm your email
Type your email address and we send you a six-digit code. Type the code to show it's yours.
Say what you'd like
| Request | What you're asking for | Answered within |
|---|---|---|
| A copy | What you sent | 40 days |
| A correction | An answer put right: say which, and what it should be | 30 days |
| Deletion | Your answers deleted | 30 days |
| Stop using it | Your objection to how your answers are used | 30 days |
Add your name and anything that helps them find your answers, such as the reference on your thank-you page.
You get a reference by email (FDR- and eight letters and numbers, or DR- for an organisation's form) and the date it's due.
- An organisation's form: your request goes to that organisation's own data request inbox, and it answers you by email.
- Anyone else's form: the workspace's Owners and Admins answer on agooforms.com, and we email you their replies and their answer.
We remind the maker before the due date. If they haven't answered by then, Agoo steps in: we follow it up with them, and you can write to agoo@ardentafrica.com with your reference for our help. The law is Ghana's Data Protection Act, 2012 (Act 843).
What Agoo itself keeps
Agoo keeps a scrambled form of your connection's address for 30 days to stop abuse, and your report or request for as long as the privacy notice says. To ask what Agoo holds about you itself, write to agoo@ardentafrica.com.
Safety, holds and appeals
How Agoo Forms checks a form when you publish it, why a form can be held, what a person on Agoo's safety team may decide, what a takedown or a paused workspace means, and how to appeal.
Levels and limits
Forms Free, Forms Plus and Forms Team, their prices and limits, what each Agoo plan includes, paying on agooforms.com, Agoo for Good, and what happens at a limit.